Joined up customer service at lower cost

Fact: Most businesses have a better opinion of their customer service performance than their customers have.

Customers left unanswered and queries slipping through the net cost business and lose customers

1. Increasing sales affects only one customer and makes one small increase, improving customer service reduces churn and affects all customers delivering much higher increases in sales long term.
2. Telephone queues are the number one hate of all customers -don't you agree.
3. Instead of market research, most businesses could be listening to their customers queries, complaints and suggestions. Just ask someone at a bustop today don't take my word for it.

How to minimise your costs and keep them happy

Well implemented, an online customer service portal will provide a welcome alternative for many people fed up of the automated PBX and allow you to offer much more support and help than would otherwise be possible while reducing the cost of delivering this service.

A call me back button on your customer services portal lets your people plan their work better while saving the customer a few pence.
Many of the time consuming things done by a customer service team can be done better by a self service portal while giving the team more time to spend on the other problems.

Take a look today at what a fusion customer service portal can do for you

.

Sales may be what brings in customers, but customers are what pay the bills. Don't scrimp on customer service.

If you are in a business that relies on repeat orders, you will probably have calculated the cost of customer acquisition and be well aware of the importance of reducing churn.
Any sales person knows that solving problems for someone you know for a long time is infinitely easier than convincing a complete stranger to buy from you.
With a CRM system and a customer portal, you have all the information in the right place at the right time to not only keep your customers happy but get them referring new customers.

Here's what to do

1. Visit the demonstration portal at <<adesss to be updated>>
2. Talk to some of your customers who recently dealt with customer services and get their views
3. Talk to customer service staff about the commonest problems and complaints they handle and the solutions they offer.
4. Sit down with your team and draw up a rough draft of how you could offer some of these solutions via a customer portal and how you would convince them to start using it. Maybe a few useful freebies you could place there and let them know about it.
5. Register for a free trial and do a dry run. Call our support if you need any advice.
   

Alternatively, feel free to call us for advice or book a call back >>.