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A recent survey suggested that up to 90% of leads are not followed through.

Even a 10% increase in lead conversion can have a massive impact on the bottom line.
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A successful sales person is hard to contain and a struggling one is hard to get going again. The key is to spot the downturn before it sets in and home in quickly on the causes.

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Less than 1% of web sites are generating leads directly because they are not used correctly.
Take advantage of those free leads.

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Keeping track of online customers when they come offline can be tricky, but not doing it causes regular embarrassment and lost opportunity. Fusion have taken care of this for you.

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Sales is what drives customers to your door, but customer service is what keeps them coming back.

Success at customer services requires trained and motivated people and a 360 degree view of the customer.

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CRM + online shop + selling strategies + technology + training = success.

Pay as you go e-business

Fusion CRM  is  not just a leading customer relationship management system, it is a fully integrated suite of tools available on-demand to make your online or offline business more successful , drive more sales and reduce operating costs.

The optional building blocks combine a spectrum of sophisticated  features from  taking orders online, to capturing leads, customer tracking software, sophisticated call centre capabilities for those who employ telesales, inbound call handling that routes calls, looks up the callers notes and searches for the account manager. Instantly updated accounts in  Sage, quick books and bundled accounts system.
Any combination of features can be combined to provide the optimal system to drive your business successfully.

With your shopping cart integrated to fusionCRM you have the power to track relationships with a 360 degree view, to discover and monetise up-sell and cross-sell opportunities and to take much of the heavy lifting out of communicating with your online customers

Setting up a system like this is only normally possible at great expense by buidling and customising a solution at substantial cost.

FusionCRM is available on-demand in the cloud using a Software as a Service (SaaS) model through our partnership with salesforce.com, or implemented on your own server where you have total control.
More than 90% of startups are able to get up and running in one to two weeks needing nothing more than the available features and tools and online support tools.



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  • Online and offline sales to the same customer automatically visible in the same system and to everyone in the business.
  • Some of the top cost cutting measures adapted by corporates such as single customer view, lead management, integrated online customer services.
  • Fully featured world leading shoppig cart system.
  • Easy mass mailiing all recorded in the customer record.
  • Unlimited standard email templates and autorespnders.
  • Webmail available from anywhere to work on the go.
  • Online support and training on demand

Spend more time making sales and less time on repetitive administration tasks.

Have instant management information at your fingertips to make the right decisions.



Meet our partners and find the perfect fit to your needs.

 

Before you can fine tune you must measure and before that you need complete and reliable data.
Start with a fusion expert partner, or do it yourself, then record everything via your CRM now analyse, improve and start again.

Use FusionCRM to drive your marketing campaigns, collect lead, support the buying process and measure ROI for new business and for cross-sell and up sell opportunities also

 

For businesses who want their systems implemented in-house we have fusionCRM backed by all the usual 2nd line support, training, technical services.

For larger business with more complex needs and very high usage volumes we partner with salesfoce.com to deliver solutions hosted in the cloud.

 

We provide a choice of one to five day in-house training sessions customised t your needs, or any combination of online group training via webinar, training videos and one to one online training via online conference.

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