About fusion

Short history

Founded in 2005 fusion was intended to concentrate on providing consulting services to facilitate IT strategy development, IT architecture and the automation of business process to cut costs and improve performance through IT though primarily focused on the sales, marketing and e-commerce functions..

In 2008 in response to continued demand and an obvious shortfall in the marketplace, fusion began to move it's focus towards provision of low cost high performance IT systems for smaller businesses with smaller budgets, but requiring equal or better quality of service and fast transparent results and began to do this through profession advisers such as marketing and sales consultants. The success of the fusionCRM offering is mostly down to the input of these professionals into the design and especially the way in which it is implemented and supported..

The outcome is a focused offering of tried and tested products with an emphasis on cost reduction and increasing sales both offline and online through handling customers intelligently from first contact right through the relationship and backed by professional advisers and competent support staff at every stage..

The key to the offering is "do it at your pace to suit your budget, ask for help when you need it and do it yourself when you feel that you can.

Caliber of people.

Fusion people still deliver high end consulting services to blue chip customers, central and local government as well as working with SME's and startups. This continued engagement with the leading edge is key to the value delivered by the business.

We are primarily focused on delivering a business goal for our client as opposed to a piece of technology and we have a wealth of experience to bring to the table as well as our models, templates and best practices forged over decades.

In addition to staff we actively manage a substantial Associate network of people we know and trust implicitly with key business areas of consulting and coaching such as Marketing, Sales management,Leadership development and Change management and we place a great emphasis on the contribution made by these people and our ability to add value to their professional practices and businesses.

Methods of engagement

Fusion offers an approach tailored to suit every client. We can give you licenses and an online training course and let you do it yourself if time is your luxury and cash is scarce.

If time is scarce and you can afford to invest in saving time, then we will take you through a simple but powerful process of checking your business strategy and plans to make sure they fit with your choice and are well founded and then help you arrive at the optimum system, helping with change management , training and distance coaching as required.

You are in the driving seat.

Philosophy

We are determined to deliver something tangible for every client so that they can feel confident in recommending us.

We are not afraid to challenge clients who we believe are making a bad decision even at the risk of losing them. In the long term we believe that this philosophy pays off.

Our overriding belief is that technology must be simple to deliver value and it must be discussed in simple terms. We set out to offer core tools that immediately ease pain and deliver tangible benefit at affordable cost.

Aim

To be universally trusted as an IT partner that is knowledgeable, innovative and totally reliable.

Vision

We like to keep our feet on the ground and we will never accept that doing business will fundamentally change from delivering value consistently at consistent profits. We do recognize however that the impact of the internet on how we go about this has only begun to be noticed by all but the very top of the chain.

Over the next decade we believe that barriers to entry into business will all but disappear as we are already demonstrating with our pay as you go infrastructure right now.
Business will have to be sharper to hold on to their customers and continually revise their value propositions in order to maintain a competitive edge in the face of massively growing competition from all corners of the globe.

Maintaining a position in that value chain through partnering will be more productive than fighting the tide for most of us and we are intend to be at the leading edge with understanding and development, but at the pragmatic level in terms of our offerings.

Values

Good old fashioned common sense

People before technology

Honesty

Delivery

Fiscal prudence

inclusive

Inquisitive

Challenging

Questioning

Understanding

Partnering